Refund Policy

1. Digital Product Policy

Sheelaa Fortune Reports are personalized digital PDF products. Once a report has been generated, prepared, or delivered, the order is generally not eligible for cancellation or refund because the service has already been customized using the customer’s submitted details.

2. Eligible Refund Cases

A refund may be considered in the following cases:

• Payment was successfully debited but no order was created or acknowledged.
• Duplicate payment was made for the same report package by mistake.
• The customer requests cancellation before report generation has started.
• The service provider is unable to generate or deliver the purchased report due to a technical or operational issue.

3. Non-Refundable Cases

Refunds will generally not be provided in the following cases:

• The report has already been generated, prepared, or delivered.
• The customer submitted incorrect details such as wrong date of birth, gender, email, phone number, or birth place.
• The customer changed their mind after payment or after receiving the report.
• The customer disagrees with the interpretation, guidance, prediction, design, or subjective reading style.
• The customer expected name correction, name compatibility, business-name analysis, signature correction, or another service that is not included in the purchased report package.

4. Correction Requests

If a report contains a technical delivery issue, file issue, formatting issue, or a clear mismatch caused by the service provider, the Sheelaa team may correct and resend the report instead of issuing a refund.

If the report was generated using incorrect details submitted by the customer, a new report may require a fresh order or an additional correction charge, depending on the case.

5. Refund Request Window

Refund requests should be raised within 24 hours of payment, along with the payment reference, customer name, email address, phone number, selected package, and reason for the request.

6. Refund Timeline

If a refund is approved, it will be processed to the original payment method where possible. Bank, UPI, card, wallet, or payment-gateway settlement timelines may vary and are controlled by the payment provider or banking network.

7. Contact for Refunds

For refund or delivery support, customers should contact the Sheelaa team through the official contact channel used for purchase or through the contact details shown on the website/report communication.